If you have failed to pick up your order, you will have to pay for the delivery charges
All the products you buy at UFISTORE, are covered by our returns policy.
If the product you buy from THE store is damaged or if you are not satisfied with it, then we will offer to refund the purchase or exchange the product. To make claim under return policy, you must contact us with detailed of the purchase & we will discuss the concern.
When receiving your order it should be checked at Nova Poshta or while courier is delivering the product. If you are not happy with the products you should immediately return it to Nova Poshta with resolution that you're are not accepting the order (due to product damage others Reason etc.) and they will immediately send it back to the sender with your complaint. We do don't accept any complaints after you have received your order all complaint are valid only in the presence of Novaposhta
As it's you obligation to check the products before receiving it from novaposhta.
We may also offer to refund the purchase price where you have simply changed your mind provided you to return the product to us unopened, in its original packaging, with proof of purchase and the product is still in a sound condition. You may be required to return the item to us at your cost.
For certain fresh food items (Sweets, Vegetables, Fruits and other perishable items) for hygiene reasons we are unable to accept these due to having changed your mind.
In providing refunds it will be our discretion to either refund purchase price in either the original payment method or store credit/voucher.Sweets, has to picked up on the next day of delivery as its delicate product if you are late to pick up the sweets and if its spoiled we will not be providing you the refund
For your information
If you have any questions regarding the shelf life of the products you can always ask us the picture before dispatching your order We are more then happy to provide you the picture of the products
- If you have placed an order and failed to pick up due to your own issue - you have the obligation to pay the delivery charges.
- If some products are spoiled because you didnt pick up the order on time - you will have to do the payment of the spoiled products also.